DRLAB_Header-Tools_Concept-design-scenario_ENG_20200727

Concept design scenario


Concept design scenario

Tool that describes a narration, generally set in the future, of a user's experience with a service. It allows you to view significant details of the experience by creating empathy with a design idea. In fact, the purpose of a scenario is to make the project ideas explicit and concrete in order to understand how a service will be used in the future.The compilation of the design scenario, which should be carried out from the point of view of a specific user, or personas of reference, follows the sequence of interactions necessary for the execution of an activity. Scenarios can include context and circumstance information that causes the user to interact with the service.

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For a theoretical study click here.

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Suggestions

Indications emerged from the DRLab experience for the use of the tool.

Instructions for using the template

Premise. On post-its or on a separate sheet, identify the objectives and actions necessary to achieve them. Also write down the questions the protagonist might ask himself during the actions performed.

1. Indicate the project title. Indicate the protagonist/actor, or the persona profile that will be the protagonist of the actions described in the story.

2. Describe the scene through a visualization (e.g. photos, collage, sketches).

3. Describe the same scene through a complementary text that highlights further information and specifics of the story.

N.B. In each scene you must show: elements with which the protagonist interacts; mainfeatures of the context that determines the experience on the basis of project objectives. Repeat points 2 and 3 for each scene.

N.B. The protagonist can be drawn from the persona profiles or can express features of a hypothetical user if there isn’t more detailed data.

Download the manual for using the tool. Inside you’ll find an introduction, instructions for completing it independently, some practical tips, the template (A3 format) and an example of how to fill it out. Here you can also download only the template in A3 and A1 formats.

Share your experience with us and strengthen your skills.

Use this form if you want to share your experience of using the tool with us, or if you have doubts and if you want to use but you don't know how.

The fields marked with an asterisk * are mandatory

Indicate here the name of the tool (or series of tools) for which you wish to contact us.

DRLAB_Header-Tools_Design-ethnography-plan_ENG_20200727

Design ethnography plan


Design ethnography plan

This template has been designed to support the planning of design ethnography activities, i.e. actions for observing users in their normal environments. It is based on ethnography and gives preference to empathy with users in the project context.

Download the manual for using the tool with tips and instructions.

For a theoretical study click here.

Your opinion is important to us. Evaluate the tool based on your experiences or how you would like to use it.

Take advantage of the new free "Remote Lab" service. Request an appointment by filling out the form.

Suggestions

Indications emerged from the DRLab experience for the use of the tool.

Instructions for using the template

1. Indicate the project title.

2. Indicate the research question that will guide the whole exploration process.

3. Indicate the context for observation.

4. Choose an approach: immersive, non-intrusive or participatory, through which to follow the observation. Indicate the way in which the observer will note and gather required data
(notebook, video, sound recordings, etc).

5. Define an ethical line to follow during the observation and in the following phases. Plan any permits or information necessary to explore the context anonymously or to interact with it, define who the permissions should be requested from, who will take care of them, to whom they will be subjected.

6. Indicate the typology of interviews used for select people, their specificities in relation to the research question, after having observed the context. The interviews can be non-structured or semi-structured. Indicate the minimum number of interviews required, the time dedicated to each of them and the tools necessary for the interview (notebook, sound recording, video, etc).

7. Define how the collected data will be sorted, cataloged and archived, and the relative support to be used (PC, Drive, files etc.).

8. Indicate how the gathered data will be read and analysed, and what results and outputs are desired for the conclusion of the exploration.

Download the manual for using the tool. Inside you’ll find an introduction, instructions for completing it independently, some practical tips, the template (A3 format) and an example of how to fill it out. Here you can also download only the template in A3 and A1 formats.

Share your experience with us and strengthen your skills.

Use this form if you want to share your experience of using the tool with us, or if you have doubts and if you want to use it but you don't know how.

The fields marked with an asterisk * are mandatory

Indicate here the name of the tool (or series of tools) for which you wish to contact us.

DRLAB_Header-Tools_How-might-we…-_ENG_20200727

How might we…?


“How might we…?”

Key question form for the generation of ideas and the creative exploration of problems/opportunities.
Through the intuitions highlighted in the previous phases of the design process, we make the question “How might we….?” constructed in the form of:
“How might we [verb] + [person] + [intuitions/opportunities]?”

Download the manual for using the tool with tips and instructions.

For a theoretical study click here.

Your opinion is important to us. Evaluate the tool based on your experiences or how you would like to use it.

Take advantage of the new free "Remote Lab" service. Request an appointment by filling out the form.

Suggestions

Indications emerged from the DRLab experience for the use of the tool.

Instructions for using the template

Premise:: focus on the intuitions identified in the previous design phases.
The User journey map is one of the useful tools for identifying insights.
Follow the construction “How might we….”, followed by a verb and a person with an
intuition/opportunity:
“How might we [verb] + [person] + [intuitions/opportunities]?”
Example: How might we help Mario to innovate his association’s policies?
.

1. Indicate the project title.

2. Identify a sufficiently powerful verb that embraces the complementary object [person]with the intuitions [intuitions/opportunities] according to the project goals.

3. Indicate the person being referred to [person], i.e. the person who will benefit from the question and thus also the reply. If previously identified, the person of reference can also be one of the personas profiles.

4. Report the intuitions [intuitions/opportunities] previously identified so that the question is able to find solutions, i.e. replies according to the project goal.

5. Re-read and reflect on the question by trying to understand if its verb, the person to which it refers and the intuitions – taken altogether – are sustainable for the project and, at the same time, whether they are sufficiently inspirational.

N.B. The quality of the question is fundamental. Make sure that it is not too broad, generic or vague. This can be difficult, but a good question must be sufficiently specific so as to indicate the premise from which brainstorming can springboard, as well as being structured in such a way as to suggest the exploration of a range of intuitions.

Download the manual for using the tool. Inside you’ll find an introduction, instructions for completing it independently, some practical tips, the template (A3 format) and an example of how to fill it out. Here you can also download only the template in A3 and A1 formats.

Share your experience with us and strengthen your skills.

Use this form if you want to share your experience of using the tool with us, or if you have doubts and if you want to use it but you don't know how.

The fields marked with an asterisk * are mandatory

Indicate here the name of the tool (or series of tools) for which you wish to contact us.

DRLAB_Header-Tools_Insight-matrix_ENG_20200727

Insight Matrix


Insight matrix

Matrix for collecting and exploring themes inherent to the project context. A tool that works according to the logic of a matrix, carried out on the basis of information provided by the working group in the explorative phase during activities such as brainstorming. A useful tool for facilitating discussions in a divergent phase.

Download the manual for using the tool with tips and instructions.

For a theoretical study click here.

Your opinion is important to us. Evaluate the tool based on your experiences or how you would like to use it.

Take advantage of the new free "Remote Lab" service. Request an appointment by filling out the form.

Suggestions

Indications emerged from the DRLab experience for the use of the tool.

Instructions for using the template

1. Indicate the project title.

2. Note the initial question that guides the first phase of brainstorming in the first column to the left.

3. Note the replies, ideas and comments that emerged in the brainstorming phase in the central column.

4. Repeat the same actions for the second brainstorming question and the related responses.

5. Note intuitions in the right column, reflecting on the replies obtained through the whole brainstorming session.

N.B: If the brainstorming sessions have to respond to a range of questions, repeat the matrix.

Download the manual for using the tool. Inside you’ll find an introduction, instructions for completing it independently, some practical tips, the template (A3 format) and an example of how to fill it out. Here you can also download only the template in A3 and A1 formats.

Share your experience with us and strengthen your skills.

Use this form if you want to share your experience of using the tool with us, or if you have doubts and if you want to use but you don't know how.

The fields marked with an asterisk * are mandatory

Indicate here the name of the tool (or series of tools) for which you wish to contact us.

DRLAB_Header-Tools_Personas_ENG_20200727

Personas


Personas

Representative profile of a particular group of people, such as a market segment, a group of users, or any group of stakeholders. The profile is not a stereotype but an archetype based on real research; even if the figure itself is fictional, this helps to identify groups with similar needs and behaviour.

Download the manual for using the tool with tips and instructions.

For a theoretical study click here.

Your opinion is important to us. Evaluate the tool based on your experiences or how you would like to use it.

Take advantage of the new free "Remote Lab" service. Request an appointment by filling out the form.

Suggestions

Indications emerged from the DRLab experience for the use of the tool.

Instructions for using the template

1. Indicate the project title. Indicate the stakeholder group to which the profile belongs.

2. Make a drawing or insert a photograph that represents the profile, avoiding the use of images that refer to prejudices of gender, ethnicity or stereotypes.

3. Assign a name to the profile that reflects the following features:
- it immediately suggests a cultural and social context of reference
- it indicates a feature or key quality of the profile and immediately connects to astakeholder group

4. Write a motto or a quotation that helps sum up the attitude of the profile in a single sentence.

5. Describe the profile through features that can show personality, habit, interest, particular skills, needs, expectations, motivations, frustrations or backgrounds of the persona. Include details important for context and goals.

6. Describe problems and difficulties, desires or ambitions of the profile in relation to context and goals. Assign each of the indications a relative value according to its importance or impact.

N.B. Be careful not to fall into stereotypes.

N.B. The number of personas profiles should be proportionate to the type of project and therefore to the type and quantity of data available from previous research phases. Specifically, the number of profiles generated depends on the heterogeneity of the characteristics of the users on which a specific project is focused. In general, and also based on the number of people in the project team, with more than six personas profiles, it is difficult to distinguish and memorize the different characteristics of the individual profiles effectively.

Download the manual for using the tool. Inside you’ll find an introduction, instructions for completing it independently, some practical tips, the template (A3 format) and an example of how to fill it out. Here you can also download only the template in A3 and A1 formats.

Share your experience with us and strengthen your skills.

Use this form if you want to share your experience of using the tool with us, or if you have doubts and if you want to use but you don't know how.

The fields marked with an asterisk * are mandatory

Indicate here the name of the instrument (or series of instruments) for which you wish to contact us

DRLAB_Header-Tools_Problem-tree_ENG_20200727

Problem tree


Problem tree

Diagram that maps problems and locates issues according to relations of cause and effect, activating discussion and identifying the issues which require strategic intervention.

Download the manual for using the tool with tips and instructions.

For a theoretical study click here.

Your opinion is important to us. Evaluate the tool based on your experiences or how you would like to use it.

Take advantage of the new free "Remote Lab service. Request an appointment by filling out the form.

Suggestions

Indications emerged from the DRLab experience for the use of the tool.

Instructions for completing the form

Premise: Start with those problems that the working group knows well.

1. Write the project title and the reference systems that is analyzed with the tool.

2. List the main problems identified in the reference system, noting their definition in the central row. Note the least sustainable problems on the left, along with the apparently unmanageable problems and those dependent on an external force; on the right put those problems perceived as more sustainable.

3. Starting from the central row, note below the causes of the main problems already identified, putting them on two levels according to the dynamics of cause and effect. A note of warning: it’s useful to use post-its at this point so you can move the problems around adapting them to the dynamics of cause and effect in accordance with the development of your reflections.

4. Beginning with the central row, note above the effects and consequences of the main problems already identified, organizing them on two levels according to the dynamics of cause and effect. Again, it’s advisable to use post-its to adapts the words to the dynamics.

N.B. Using post-its helps the development of mapping by making our understanding of the problems practicable and modifiable, both in terms of the where they belong in terms of causes rather than effects, as well as their level of sustainability and potential solutions.

N.B. When you known the effects of a problem that has still not been entirely defined, it can be useful to use the tool by starting from the effect rows and slowly moving downwards – always according to a logic of cause and effect – while trying to identify the causes of those effects. After this operation you can then identify the problem in the central row more precisely, and understand how sustainable is the problem.

Download the manual for using the tool. Inside you’ll find an introduction, instructions for completing it independently, some practical tips, the template (A3 format) and an example of how to fill it out. Here you can also download only the template in A3 and A1 formats.

Share your experience with us and strengthen your skills.

Use this form if you want to share your experience of using the tool with us, or if you have doubts and if you want to use it but you don't know how.

The fields marked with an asterisk * are mandatory

Indicate here the name of the tool (or series of tools) for which you wish to contact us.

DRLAB_Header-Tools_Prototyping-template_ENG_20200727

Prototyping plan


Prototyping plan

This tool allows you to design guidelines for creating prototypes of design ideas. The template defines the steps to follow to obtain a prototype that represents a more or less tangible component of a service to create a first experiential form of the service itself. Filling in the form helps the team in designing the prototype

Download the manual for using the tool with tips and instructions.

For a theoretical study click here.

Your opinion is important to us. Evaluate the tool based on your experiences or how you would like to use it.

Take advantage of the new free "Remote Lab" service. Request an appointment by filling out the form.

Suggestions

Indications emerged from the DRLab experience for the use of the tool.

Instructions for using the template

1. Indicate the project title.

2. Define the question that guides the prototyping.

3. Define the object for prototyping, which might mean a whole service or just a part. This can be an experience or a process, of physical objects or products, contexts or spaces,software or digital products, or even systems.

4. Indicate the resources available for prototyping. These include: economic resources, materials, places, people and data known to the project at the centre of the prototyping.

5. Structuring the actions of each prototype construction phase. At this point keep in mind:
- the choice of context, actors, techniques
- how to use the chosen materials and at what level of fidelity and detail to develop the prototype
- which tools to use for data collection (e.g. photographs, videos)
- how to collect, store and analyze data and feedback.

6. Define the results that needs to be obtained according to the question and the prototyping goal.

N.B. The compilation of the template can refer to:
- the prototyping of a whole service or only a part of it
- a collection of phases or a single phase (e.g. a phase identified with the “service blueprint”) tool

Download the manual for using the tool. Inside you’ll find an introduction, instructions for completing it independently, some practical tips, the template (A3 format) and an example of how to fill it out. Here you can also download only the template in A3 and A1 formats.

Share your experience with us and strengthen your skills.

Use this form if you want to share your experience of using the tool with us, or if you have doubts and if you want to use it but you don't know how.

The fields marked with an asterisk * are mandatory

Indicate here the name of the tool (or series of tools) for which you wish to contact us.

DRLAB_Header-Tools_S.W.O.T.-Analysis_ENG_20200727

S.W.O.T. Analysis


S.W.O.T. Analysis

A tool for strategic evaluation based on points of strength/weakness and opportunities/threats of a given project. The form provided simplifies the analysis and allows a visual handling of the evaluation phase.

Download the manual for using the tool with tips and instructions.
For a theoretical study
click here.

Your opinion is important to us. Evaluate the tool based on your experiences or how you would like to use it..

Take advantage of the new free "Remote Lab" service. Request an appointment by filling out the form.

Suggestions

Indications emerged from the DRLab experience for the use of the tool.

Instructions for using the template

1. Define the project title. Define the goal.

2. Define the points of strength, i.e. organizational competences and/or stakeholders useful for reaching the goal.

3. Define the points of weakness, i.e. the organizational competences, and/or stakeholders that might inhibit reaching the goal.

4. Define the opportunities, i.e. the external conditions useful for achieving the goal.

5. Define the risks, i.e. the external conditions that might damage the project’s performance.

Download the manual for using the tool. Inside you’ll find an introduction, instructions for completing it independently, some practical tips, the template (A3 format) and an example of how to fill it out. Here you can also download only the template in A3 and A1 formats.

Share your experience with us and strengthen your skills.

Use this form if you want to share your experience of using the tool with us, or if you have doubts and if you want to use it but you don't know how.

The fields marked with an asterisk * are mandatory

Indicate here the name of the tool (or series of tools) for which you wish to contact us.

DRLAB_Header-Tools_Service-blueprint_ENG_20200727

Service blueprint


Service blueprint

Mapping of the operating flows that make up the entire operation of a service. It is used to visualize service actions, relationships, actors, inputs, outputs, touchpoints. It also puts the evidence between what is visible to the final users of a service and what instead remains invisible but equally crucial for the functioning of the system / service.

Download the manual for using the tool with tips and instructions.

For a theoretical study click here.

Your opinion is important to us. Evaluate the tool based on your experiences or how you would like to use it.

Take advantage of the new free "Remote Lab" service. Request an appointment by filling out the form.

Suggestions

Indications emerged from the DRLab experience for the use of the tool.

Instructions for using the template

1. Indicate the project title, or the experience that’s going to be described. Indicate the protagonist of all the scene that make up the experience of interacting with the service.

2. Indicate the main phases that make up the experience. Each phase or moment describes an interaction activity with an element that makes up the service. It is possible to describe each scene through textual description or with drawings or photographs. Complete all the steps necessary to describe the experience before continuing with the compilation of point 3.

3. Use words and/or images to describe the activities of the frontstage, i.e. those processes, activities and actions that are visible to the service user and brought to a conclusion by the service provider (e.g. the waiter that takes an order).

4. Use words and/or images to describe the activities of the backstage, i.e. those processes, activities and actions that are not visible to the service user but are brought to a conclusion by the service provider (e.g. the waiter who gives the order to the kitchen).

5. Indicate eventual supporting actions, i.e. all those activities that happen within the service system but are carried out by other parts of the organization or by external partners.

6. Identify the element that gives evidence and tangibility to the interaction that occurs at each stage of the experience.

N.B.Repeat points 3, 4, 5 and 6 for all of the phases.

N.B. The protagonist can be found from among the persona profiles, or can express features of a hypothetical user if more detailed data is not available.

Download the manual for using the tool. Inside you’ll find an introduction, instructions for completing it independently, some practical tips, the template (A3 format) and an example of how to fill it out. Here you can also download only the template in A3 and A1 formats.

Share your experience with us and strengthen your skills.

Use this form if you want to share your experience of using the tool with us, or if you have doubts and if you want to use it but you don't know how.

The fields marked with an asterisk * are mandatory

Indicate here the name of the tool (or series of tools) for which you wish to contact us.

DRLAB_Header-Tools_Stakeholder-map_ENG_20200727

Stakeholder map


Stakeholder map

Graphical representation of the mapping of the different actors involved in the service, or the stakeholders. It allows the system to be read and its features to be understood,
including its relations, in a way that involves the stakeholders through indicating their
characteristics, position in the map and a representation of the different relations.

Download the manual for using the tool with tips and instructions.

For a theoretical study click here.

Your opinion is important to us. Evaluate the tool based on your experiences or how you would like to use it.

A Take advantage of the new free "Remote Lab" service. Request an appointment by filling out the form.

Suggestions

Indicazioni emerse dalla esperienza DRLab per l'utilizzo dello strumento.

Instructions for using the template

Premise. This tool can be used to map an existing stakeholders system or to be identified according to the project.

1. Indicate the project title.

2. Identify all the stakeholders (people or groups) and list them with their respective roles and features.

3. Starting from the centre of the map, position the stakeholders most involved in the service who can diversify according to the project goal.

4. In the second band, place the important stakeholder groups, but those less involved in the service.

5. In the third band, place the external stakeholder groups, i.e. those least interested in the service.

6. Indicate for each sector the relations that run between the different groups. Show details and features of these relations, both formal and informal, which can show hierarchies and decision-making systems, as well as eventual bottle-necks and other structural forms.

N.B. An effective map includes stakeholders that can be in contact with the system.Indicate their real roles, in line with project sustainability. Indicate stakeholders too broadly can decrease the tool’s efficacy. E.g. a very large organization can be indicated through its department, branch or office which is more easily in contact with the dynamics of the project.

Download the manual for using the tool. Inside you’ll find an introduction, instructions for completing it independently, some practical tips, the template (A3 format) and an example of how to fill it out. Here you can also download only the template in A3 and A1 formats.

Share your experience with us and strengthen your skills.

Use this form if you want to share your experience of using the tool with us, or if you have doubts and if you want to use it but you don't know how.

The fields marked with an asterisk * are mandatory

Indicate here the name of the tool (or series of tools) for which you wish to contact us.