A tool that describes a narrative, usually set in the future, of a user's experience with a service. It allows users to visualize significant details of the experience by creating empathy with a design idea. In fact, the purpose of a scenario is to make design ideas explicit and concrete in order to understand how a service will be used in the future.
The compilation of the design scenario, which should be done from the perspective of a specific user, or personas reference, follows the sequence of interactions required to perform a task. Scenarios can include context and circumstance information that causes the user to interact with the service.
Download The manual for the use of the instrument with suggestions e instructions.
For an in-depth theoretical study click here.
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Tips
Indications from the DRLab experience for using the tool.
Instructions for compilation
Foreword. On post-it notes or separate sheet of paper, identify the goals and the actions needed to achieve them. Also write down questions the protagonist might ask himself during the actions he takes.
1. Indicate the title of the project. Indicate the lead actor, that is, the profile of the person who will be the protagonist of the actions described in the story.
2. Describe the scene through a visualization (e.g., photo, collage, sketch).
3. Describe the same scene through complementary text that highlights additional information and specifics of the story.
Download the manual for using the instrument.
Inside you will find an introduction, instructions for completing it yourself, some of our practical tips, the template (A3 size) and an example on how to fill it out.
You can also download just the A3 or A1 size template here.
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