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Toolkit

Toolkit

Toolkit

Toolkit

Toolkit

PORTFOLIO

Toolkit

02.

TOOLKIT

The goal of the DRLab Toolkit is to spread the use of these design tools and related practices throughout the territory, going to facilitate the transfer of design knowledge. 

The tools collected within the DRLab Toolkit have been reworked and designed to facilitate their use even by non-expert users, thus creating a collection of tools with easy reference and implementation.

It is the fruit of the laboratory's research activities that are aimed at:

  • Select material from the literature in design research;
  • optimize the same material in order to activate inclusive experiments at the territorial level;
  • Analyze the empirical activities carried out by the DRLab team.

This selection of design tools that have been collected within the DRLAb Toolkit encapsulates the tools that most characterize Service Design as a design practice.

Each instrument consists of:

01. Introduction to the instrument

Each tool features an introduction that briefly describes the tool and reports a set of practical tips that facilitate its understanding and increase its effectiveness in use.

02. Downloadable template

For each tool it is possible to download a template that can be filled out independently according to the instructions provided in the same section. The templates have been optimized in order to increase the effectiveness of the tool even when used by inexperienced users.

03. Instructions

For proper compilation, each instrument is accompanied by instructions for its use. The points that determine the step-by-step compilation provide basic operational guidance.

04. Example of a model

Finally, each tool is presented through an example of filling out the same template provided. Each example was made for demonstration purposes and is not exhaustive of the design complexity of the individual cases given.

INSTRUMENT PANEL

Overview of the tools in the toolkit indicating the process steps to which they relate, their degree of difficulty, the facilitation required, and their purpose.

HOW TO READ THE INSTRUMENTS

Useful indications for understanding the tools in accordance with what emerged from the DRLab project experience.

Process

This suggestion refers to the design stage with respect to which the tool is more or less effective, represented by the legend, and its degree of effectiveness-color scale-for one or more stages of the process.

Difficulty

This hint indicates the level of difficulty in using the tool.

Facilitation

This suggestion indicates the suggested level of facilitation for tool use during co-design activities.

Without facilitation

The group of participants uses the tool totally independently with the possible support of the toolkit information material.

Partial facilitation

The group of participants partially relies on the guidance of a facilitator who introduces the instrument, how it can be filled out and its effectiveness with respect to the project.

Full facilitation

The group of participants relies completely on the guidance of a facilitator who supports the entire activity by guiding all stages of co-design.

Purpose

The tools in the DRLab toolkit have different purposes grouped into macro-areas with which the corresponding tools are associated.

Exploratory

The tool is suitable for exploratory actions of the design context.

Generative

The tool is suitable for actions to generate ideas, concepts and new perspectives.

Evaluative

The tool is suitable for conducting evaluations of specific design elements.

DESIGN TOOLS

DRLab selection of basic tools for collaborative project activities.

PROBLEM TREE
SWOT ANALYSIS.
"HOW COULD WE...?"
STAKEHOLDER MAP
USER ROUTE MAP
SYSTEM MAP
MATRIX OF INSIGHTS
PERSONAS
DESIGN CONCEPT SCENARIOS
BOARD FOR DESIGN ETHNOGRAPHY
PROTOTYPING BOARD
SERVICE OUTLINE

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