Download the toolkit or the single templates according to your project needs.

A design tool is any collection of actions, thoughts and/or physical objects that help, facilitate or make possible other actions, thoughts and physical objects.

Why use them?

To facilitate project activities, to generate, organize, visualize and realize information, ideas and strategies arising during co-designing.

When can they be used?

They can be used during all the design phases (discovery, definition, development, delivery) and during related activities.

Who uses them?

Groups of people involved in co-designing activities with a diverse range of backgrounds, skills, roles and needs.

How should they be used?

Each tool has its own basic sequence of activities. Using the specific tool or a series of tools depends on the type of phase or the project method.


The DRLab offers its own toolkit in open source.

The DRLab toolkit presents a selection of design tools including the ones characterizing service design as a design practice. The selection is the result of research activity in the lab aimed at:
- selecting material from literature in design research
- optimizing the same material in order to activate inclusive experiments on a local level
- analyzing the empirical activities carried out by the DRLab team.

Each tool has been designed to facilitate its use even by non-expert users; each tool is made up of:
1. introduction to the tool
2. instructions
3. downloadable template
4. example of a pre-filled form.

Download the toolkit document in PDF (A3 format) here.

Your opinion is important to us. Evaluate the tools based on your experiences or how you would like to use them.

Take advantage of the new free "Remote Lab" service. Request an appointment by filling out the form.

Tools overview

View of the toolkit contents, along with an indication of the process phases they refer to, their level of difficulty, the level of facilitation required and their aims.

How to read the tools

Useful indications for understanding the tools in accordance with what came out from the DRLab design experience.


This suggestion refers to the design phase to which the tool is more or less effective , represented by a legend and its level of applicability, represented by a colour scale, for one or more phases of the process.

Phases of the process



This suggestion indicates the level of difficulty in using the tool.

Little difficulty

Much difficulty


Indication of the level of facilitation suggested for using the tool during co-design activities.

Without facilitation

The group of participants uses the tool in a completely autonomous way with eventual support of the toolkit materials.

Partial facilitation

The group of participants partially relies on the instructions of a facilitator who introduces the tool, how to complete the form and its effectiveness for the project.

Complete facilitation

The group of participants completely relies on the instructions of a facilitator who supports the whole activity, guiding all the phases of co-designing.


The DRLab tools have different aims, grouped together in macro-areas with which the related tools are associated.


The tool is suitable for actions that explore design contexts.


The tool is suitable for actions that generate ideas, concepts and new perspectives.


The tool is suitable for carrying out evaluations of specific design elements.


The DRLab selection of basic tools for collaborative design activities.

Visual Portfolio, Posts & Image Gallery for WordPress

Share your experience with us and strenghten your skills.

Use this form if you want to share your experience of using the toolkit with us, or if you have doubts and if you want to use it but do not know how.

The field with an asterisk (*) are mandatory.

Indicate here the name of the tool (or series of tools) for which you wish to contact us.