DRLAB_Header-Tools_Concept-design-scenario_ENG_20200727

Concept design scenario


Concept design scenario

Tool that describes a narration, generally set in the future, of a user's experience with a service. It allows you to view significant details of the experience by creating empathy with a design idea. In fact, the purpose of a scenario is to make the project ideas explicit and concrete in order to understand how a service will be used in the future.The compilation of the design scenario, which should be carried out from the point of view of a specific user, or personas of reference, follows the sequence of interactions necessary for the execution of an activity. Scenarios can include context and circumstance information that causes the user to interact with the service.

Download the manual for using the tool with tips and instructions.

For a theoretical study click here.

Your opinion is important to us. Evaluate the tool based on your experiences or how you would like to use it.

Take advantage of the new free "Remote Lab" service. Request an appointment by filling out the form.

Suggestions

Indications emerged from the DRLab experience for the use of the tool.

Instructions for using the template

Premise. On post-its or on a separate sheet, identify the objectives and actions necessary to achieve them. Also write down the questions the protagonist might ask himself during the actions performed.

1. Indicate the project title. Indicate the protagonist/actor, or the persona profile that will be the protagonist of the actions described in the story.

2. Describe the scene through a visualization (e.g. photos, collage, sketches).

3. Describe the same scene through a complementary text that highlights further information and specifics of the story.

N.B. In each scene you must show: elements with which the protagonist interacts; mainfeatures of the context that determines the experience on the basis of project objectives. Repeat points 2 and 3 for each scene.

N.B. The protagonist can be drawn from the persona profiles or can express features of a hypothetical user if there isn’t more detailed data.

Download the manual for using the tool. Inside you’ll find an introduction, instructions for completing it independently, some practical tips, the template (A3 format) and an example of how to fill it out. Here you can also download only the template in A3 and A1 formats.

Share your experience with us and strengthen your skills.

Use this form if you want to share your experience of using the tool with us, or if you have doubts and if you want to use but you don't know how.

The fields marked with an asterisk * are mandatory

Indicate here the name of the tool (or series of tools) for which you wish to contact us.

DRLAB_Header-Tools_Design-ethnography-plan_ENG_20200727

Design ethnography plan


Design ethnography plan

This template has been designed to support the planning of design ethnography activities, i.e. actions for observing users in their normal environments. It is based on ethnography and gives preference to empathy with users in the project context.

Download the manual for using the tool with tips and instructions.

For a theoretical study click here.

Your opinion is important to us. Evaluate the tool based on your experiences or how you would like to use it.

Take advantage of the new free "Remote Lab" service. Request an appointment by filling out the form.

Suggestions

Indications emerged from the DRLab experience for the use of the tool.

Instructions for using the template

1. Indicate the project title.

2. Indicate the research question that will guide the whole exploration process.

3. Indicate the context for observation.

4. Choose an approach: immersive, non-intrusive or participatory, through which to follow the observation. Indicate the way in which the observer will note and gather required data
(notebook, video, sound recordings, etc).

5. Define an ethical line to follow during the observation and in the following phases. Plan any permits or information necessary to explore the context anonymously or to interact with it, define who the permissions should be requested from, who will take care of them, to whom they will be subjected.

6. Indicate the typology of interviews used for select people, their specificities in relation to the research question, after having observed the context. The interviews can be non-structured or semi-structured. Indicate the minimum number of interviews required, the time dedicated to each of them and the tools necessary for the interview (notebook, sound recording, video, etc).

7. Define how the collected data will be sorted, cataloged and archived, and the relative support to be used (PC, Drive, files etc.).

8. Indicate how the gathered data will be read and analysed, and what results and outputs are desired for the conclusion of the exploration.

Download the manual for using the tool. Inside you’ll find an introduction, instructions for completing it independently, some practical tips, the template (A3 format) and an example of how to fill it out. Here you can also download only the template in A3 and A1 formats.

Share your experience with us and strengthen your skills.

Use this form if you want to share your experience of using the tool with us, or if you have doubts and if you want to use it but you don't know how.

The fields marked with an asterisk * are mandatory

Indicate here the name of the tool (or series of tools) for which you wish to contact us.

DRLAB_Header-Tools_Problem-tree_ENG_20200727

Problem tree


Problem tree

Diagram that maps problems and locates issues according to relations of cause and effect, activating discussion and identifying the issues which require strategic intervention.

Download the manual for using the tool with tips and instructions.

For a theoretical study click here.

Your opinion is important to us. Evaluate the tool based on your experiences or how you would like to use it.

Take advantage of the new free "Remote Lab service. Request an appointment by filling out the form.

Suggestions

Indications emerged from the DRLab experience for the use of the tool.

Instructions for completing the form

Premise: Start with those problems that the working group knows well.

1. Write the project title and the reference systems that is analyzed with the tool.

2. List the main problems identified in the reference system, noting their definition in the central row. Note the least sustainable problems on the left, along with the apparently unmanageable problems and those dependent on an external force; on the right put those problems perceived as more sustainable.

3. Starting from the central row, note below the causes of the main problems already identified, putting them on two levels according to the dynamics of cause and effect. A note of warning: it’s useful to use post-its at this point so you can move the problems around adapting them to the dynamics of cause and effect in accordance with the development of your reflections.

4. Beginning with the central row, note above the effects and consequences of the main problems already identified, organizing them on two levels according to the dynamics of cause and effect. Again, it’s advisable to use post-its to adapts the words to the dynamics.

N.B. Using post-its helps the development of mapping by making our understanding of the problems practicable and modifiable, both in terms of the where they belong in terms of causes rather than effects, as well as their level of sustainability and potential solutions.

N.B. When you known the effects of a problem that has still not been entirely defined, it can be useful to use the tool by starting from the effect rows and slowly moving downwards – always according to a logic of cause and effect – while trying to identify the causes of those effects. After this operation you can then identify the problem in the central row more precisely, and understand how sustainable is the problem.

Download the manual for using the tool. Inside you’ll find an introduction, instructions for completing it independently, some practical tips, the template (A3 format) and an example of how to fill it out. Here you can also download only the template in A3 and A1 formats.

Share your experience with us and strengthen your skills.

Use this form if you want to share your experience of using the tool with us, or if you have doubts and if you want to use it but you don't know how.

The fields marked with an asterisk * are mandatory

Indicate here the name of the tool (or series of tools) for which you wish to contact us.

DRLAB_Header-Tools_Stakeholder-map_ENG_20200727

Stakeholder map


Stakeholder map

Graphical representation of the mapping of the different actors involved in the service, or the stakeholders. It allows the system to be read and its features to be understood,
including its relations, in a way that involves the stakeholders through indicating their
characteristics, position in the map and a representation of the different relations.

Download the manual for using the tool with tips and instructions.

For a theoretical study click here.

Your opinion is important to us. Evaluate the tool based on your experiences or how you would like to use it.

A Take advantage of the new free "Remote Lab" service. Request an appointment by filling out the form.

Suggestions

Indicazioni emerse dalla esperienza DRLab per l'utilizzo dello strumento.

Instructions for using the template

Premise. This tool can be used to map an existing stakeholders system or to be identified according to the project.

1. Indicate the project title.

2. Identify all the stakeholders (people or groups) and list them with their respective roles and features.

3. Starting from the centre of the map, position the stakeholders most involved in the service who can diversify according to the project goal.

4. In the second band, place the important stakeholder groups, but those less involved in the service.

5. In the third band, place the external stakeholder groups, i.e. those least interested in the service.

6. Indicate for each sector the relations that run between the different groups. Show details and features of these relations, both formal and informal, which can show hierarchies and decision-making systems, as well as eventual bottle-necks and other structural forms.

N.B. An effective map includes stakeholders that can be in contact with the system.Indicate their real roles, in line with project sustainability. Indicate stakeholders too broadly can decrease the tool’s efficacy. E.g. a very large organization can be indicated through its department, branch or office which is more easily in contact with the dynamics of the project.

Download the manual for using the tool. Inside you’ll find an introduction, instructions for completing it independently, some practical tips, the template (A3 format) and an example of how to fill it out. Here you can also download only the template in A3 and A1 formats.

Share your experience with us and strengthen your skills.

Use this form if you want to share your experience of using the tool with us, or if you have doubts and if you want to use it but you don't know how.

The fields marked with an asterisk * are mandatory

Indicate here the name of the tool (or series of tools) for which you wish to contact us.

DRLAB_Header-Tools_System-map_ENG_20200727

System map


System map

A system map is a concise representation that shows all the different actors involved in a service/system in one framework, along with all the relations that connect them to each other (e.g. material flows, energy, information economic resources, documents). The map highlights the elements and roles within a service/system as well as the connections between them, emphasizing the value of their interaction.

Download the manual for using the tool with tips and instructions.

For a theoretical study click here.

Your opinion is important to us. Evaluate the tool based on your experiences or how you would like to use it.

Take advantage of the new free "Remote Lab" service. Request an appointment by filling out the form.

Suggestions

Indications emerged from the DRLab experience for the use of the tool.

Instructions for using the template

Premise. An effective system map is based on research data. Before proceeding with the compilation of the map, this data needs to be made easily available to the working group.

1. Indicate the project title. Indicate the mapping goal.

2. List the actors who might potentially be part of the system that needs to be visualized.Make a list of the primary and secondary actors: the user, the principal actors that provide the service, the partners, the secondary providers and all the institutional bodies and groups involved in a direct way. Each of them should be represented by an icon that also indicates its role and the main activity they perform within the system.

3. Define a legend with the actors’ icons, colours, and icons and/or symbols that represent the connections and relations.

4. Define the actors’ position on the map according to the priorities and levels of interest from the centre. The furthest from the centre still has a role in the system, but occupies a secondary level.

5. Identify the flows and relations that run between the actors, divided up on the basis of first and second levels. Represent them according to typology: e.g. economic flows, material flows, information flows. This allows the relations and connection with the whole system to be visualized. Identify the starting point for a sequence of flows; number them and describe them in a synthetic manner.

N.B. Grouping the actors together facilitates an understanding of the actors’ organization within their system. Using post-its to manage the position of groups, sub-groups and single actors helps the discussion and for the map construction to be an interactive process.

Download the manual for using the tool. Inside you’ll find an introduction, instructions for completing it independently, some practical tips, the template (A3 format) and an example of how to fill it out. Here you can also download only the template in A3 and A1 formats.

Share your experience with us and strengthen your skills.

Use this form if you want to share your experience of using the tool with us, or if you have doubts and if you want to use it but you don't know how.

The fields marked with an asterisk * are mandatory

Indicate here the name of the tool (or series of tools) for which you wish to contact us.