Mapping the operational flows that constitute the entire operation of a service. It is used to visualize actions, relationships, actors, inputs, outputs, touchpoints of the service. It also places the emphasis between what is visible to the end users of a service and what remains invisible but equally crucial to the functioning of the system/service.
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For an in-depth theoretical study click here.
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Tips
Indications from the DRLab experience for using the tool.
Instructions for compilation
1. Indicate the title of the project.
2. Define the question that drives prototyping.
3. Define the object of prototyping, which may refer to an entire service or a part of it. It may be an experience or process, physical objects and products, environments or spaces, software or digital products, or systems.
4. State the resources available for prototyping. These include: the economic resources, materials, places, people and known data of the project being prototyped.
5. Structure the actions of each stage of prototype construction. At this point keep in mind:
- The choice of context, actors, techniques
- How to use the materials chosen and at what level of fidelity and detail to develop the prototype
- What tools to use for data collection (e.g., photographs, videos)
- How to collect, store, and analyze data and feedback.
6. Define the desired results based on the demand and purpose of prototyping.
Download the manual for using the instrument.
Inside you will find an introduction, instructions for completing it yourself, some of our practical tips, the template (A3 size) and an example on how to fill it out.
You can also download just the A3 or A1 size template here.
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